Privacy Policy

We may collect the following categories of information.

Information you provide directly

When you place an order, contact us, or subscribe to updates, we may collect:

• name;
• email address;
• phone number, if provided;
• shipping address;
• billing address;
• order details;
• messages you send through our contact form or support email;
• newsletter signup information.

Payment information

Payments are processed by Stripe or another payment processor. We do not store full credit card numbers on our servers. Stripe may collect and process payment card details, billing information, fraud-prevention data, and transaction information according to its own privacy and security practices.

Automatically collected information

When you visit the website, we may automatically collect:

• IP address;
• browser type;
• device type;
• pages viewed;
• referring URLs;
• approximate location based on IP address;
• timestamps;
• cookies and similar technologies;
• technical logs needed for security, debugging, and performance.

Analytics and advertising information

We may use analytics tools to understand how visitors use the site. If we add advertising tools such as Meta Pixel, TikTok Pixel, or similar technologies in the future, those tools may collect information about your activity on our website for measurement and advertising purposes. If those tools are added, this Privacy Policy will be updated before use.

We use personal information to:

• process and fulfill orders;
• accept payments and prevent fraud;
• send order confirmations and shipping updates;
• respond to support requests;
• manage returns, refunds, and exchanges;
• operate and improve the website;
• personalize or improve product presentation;
• send marketing emails if you subscribe;
• comply with tax, accounting, legal, and regulatory obligations;
• protect the website, customers, and business from fraud, abuse, and unauthorized access.

We may share information with service providers that help us operate the business, including:

• payment processors, such as Stripe;
• website hosting providers, such as Vercel;
• email providers, such as Resend, SendGrid, Postmark, or similar services;
• shipping carriers and fulfillment partners;
• analytics providers;
• fraud-prevention and security providers;
• professional advisors, such as accountants, lawyers, and tax preparers, when necessary.

We may also disclose information if required by law, court order, government request, tax obligation, or to protect our rights, customers, property, and security.

We may use cookies and similar technologies to:

• keep the website working properly;
• remember cart or session information;
• improve performance;
• measure traffic;
• prevent fraud and abuse;
• support analytics and, if enabled in the future, advertising.

You can control cookies through your browser settings. Blocking cookies may affect website functionality.

If you sign up for email updates, we may send you product announcements, curated picks, offers, or store updates. You can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us at ecoformers@gmail.com.

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, tax and accounting records, fraud prevention, legal compliance, and business recordkeeping. Order records may be kept for the period required by tax, accounting, and legal obligations.

We use reasonable technical and organizational measures to protect personal information. However, no website, database, payment system, or internet transmission is completely secure. You use the website at your own risk.

Depending on where you live, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain personal information;
• opt out of marketing emails;
• request information about how your data is used or shared.

To submit a privacy request, contact us at ecoformers@gmail.com. We may need to verify your identity before completing certain requests.

If you are a California resident, California privacy laws may give you additional rights regarding your personal information.

In the past 12 months, we may have collected the following categories of personal information:

• identifiers, such as name, email address, shipping address, billing address, phone number, IP address;
• commercial information, such as products purchased, order history, payment status, and return history;
• internet or electronic activity information, such as pages viewed, device data, browser type, and interaction with the website;
• approximate location information based on IP address;
• customer support communications.

We collect this information for the business purposes described in this Privacy Policy.

We do not sell personal information for money. If we later use advertising pixels or cross-context behavioral advertising tools in a way that may be considered "sharing" under California privacy law, we will update this Privacy Policy and provide the required opt-out mechanism.

Some browsers send "Do Not Track" signals. Because there is no uniform industry standard for responding to these signals, our website may not respond to them. You can still control cookies and tracking through your browser settings and, where applicable, consent or opt-out tools.

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us at ecoformers@gmail.com and we will take reasonable steps to delete it.

Urban Picks is intended primarily for customers in the United States. If you access the website from outside the United States, you understand that your information may be processed in the United States or by service providers located in other jurisdictions.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website after changes means you accept the updated policy.

For privacy questions or requests, email ecoformers@gmail.com. Full contact details are below.