Terms of Service

Urban Picks is an online store offering curated physical products for everyday use, including products for home, work, travel, car, lifestyle, and daily routines.

The website is operated by:

Ecoformers LLC
Email: ecoformers@gmail.com
Business location: Los Angeles, CA 90066
Mailing address: provided upon verified request when necessary.

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. By using the website, you represent that you have the authority to enter into these Terms.

We try to present product information, prices, descriptions, images, and availability accurately. However, errors may occur.

We reserve the right to:

• correct errors;
• update product information;
• change prices;
• limit quantities;
• discontinue products;
• cancel or refuse orders if a product is unavailable, incorrectly priced, incorrectly described, or suspected of fraud or abuse.

Product images are for illustration and may vary slightly from the actual product due to lighting, screen settings, packaging changes, or manufacturer updates.

Placing an order does not guarantee acceptance. An order is accepted only when we confirm it and process payment.

We may cancel an order if:

• the item is unavailable;
• payment fails or is reversed;
• shipping information is incomplete or invalid;
• we detect potential fraud;
• there is a pricing or listing error;
• fulfillment is not possible for operational reasons.

If we cancel an order after payment, we will issue a refund to the original payment method.

Payments are processed through Stripe or another authorized payment processor. By placing an order, you authorize us and our payment processor to charge your selected payment method for the total amount shown at checkout, including product price, shipping, and applicable taxes.

We do not store full credit card numbers on our servers.

Shipping terms are described in our Shipping Policy. Estimated delivery times are estimates, not guarantees, unless expressly stated otherwise.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays or losses caused by incorrect or incomplete address information provided by the customer.

Returns and refunds are governed by our Refund Policy. Please review the Refund Policy before placing an order.

Unauthorized returns may be refused, delayed, or returned to sender.

If you receive a damaged, defective, or incorrect item, contact us at ecoformers@gmail.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.

If the issue is verified, we may offer a replacement, refund, store credit, or another reasonable solution.

You agree not to:

• use the website for unlawful purposes;
• submit false or misleading information;
• interfere with website security or functionality;
• attempt unauthorized access to the website, admin area, database, or systems;
• scrape, copy, or misuse website content without permission;
• use the website to commit fraud, abuse, chargeback manipulation, or payment misuse.

The Urban Picks name, logo, website design, text, graphics, product presentation, and other content are owned by or licensed to Urban Picks and may not be copied, reproduced, modified, or used without written permission.

Product names, trademarks, and images belonging to third parties remain the property of their respective owners.

The website may rely on third-party services, including payment processors, hosting providers, storage providers, email providers, analytics services, and shipping carriers. We are not responsible for third-party service outages, delays, errors, or policies, except where required by law.

The website and products are provided on an "as available" basis, except as expressly stated in these Terms, product descriptions, or required by law.

We do not guarantee that:

• the website will be uninterrupted or error-free;
• all product descriptions will be free of minor errors;
• every product will meet every customer's expectations;
• delivery estimates will always be met.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

To the fullest extent permitted by law, Urban Picks will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

Our total liability for any order-related claim will not exceed the amount you paid for the product giving rise to the claim, except where applicable law requires otherwise.

You agree to indemnify and hold harmless Urban Picks, its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms, misuse of the website, fraud, or unlawful conduct.

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules, unless applicable consumer law requires otherwise.

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website after changes means you accept the updated Terms.

Questions about these Terms may be sent to ecoformers@gmail.com. Full contact details are below.