Shipping Policy

At launch, Urban Picks ships to addresses within the United States only. We do not currently offer international shipping. If international shipping is added later, shipping rates, duties, taxes, and delivery times may differ and this policy will be updated.

Most orders are processed within 1–2 business days after payment is confirmed and ship from warehouses within the United States, excluding weekends and U.S. holidays.

Processing time is the time needed to verify payment, prepare the order, and hand it to the carrier or fulfillment partner. Some products may require additional processing time. If a product has a different processing time, we will try to state that on the product page or during checkout.

Estimated delivery times vary by product, shipping method, destination, carrier, and fulfillment source.

For most U.S. orders, estimated delivery is approximately within 8 business days of your order (including handling), unless a different estimate is shown on the product page or at checkout.

Delivery estimates are not guaranteed unless expressly stated.

Holiday orders ship the same way as every other order. Counting back from the estimate above, these are the last days we recommend ordering:

• Thanksgiving (Nov 26): order by Tuesday, November 10 for the best chance of delivery by November 25.
• Hanukkah (begins Dec 4): order by Thursday, November 19 for the best chance of delivery by December 4.
• Christmas (Dec 25): order by Thursday, December 10 for the best chance of delivery by December 24.

Most orders arrive within about 8 business days; these dates give you the best chance, not a guarantee. The delays listed below can still add days.

Sending a gift directly? Enter the recipient's address as the shipping address at checkout; the order confirmation and tracking emails go to you. Orders ship straight from US warehouses, so we can't add gift wrap, a card or a gift receipt. Gift ideas are on our gift list.

Orders may ship through carriers or fulfillment partners such as:

• USPS
• UPS
• FedEx
• other domestic carriers or fulfillment providers

The carrier may vary depending on the item, destination, package size, and availability.

U.S. orders ship free. There is no minimum order value and no separate shipping charge added at checkout.

One exception: a few products are priced too low to include delivery. Their product page says “Shipping calculated at checkout”. For an order containing such a product, the available shipping options, their cost and the estimated delivery time are shown at checkout after you enter your shipping address and before payment. The amount shown is the amount charged; the rest of the order still ships free.

If we introduce additional options in the future (for example, expedited delivery or international shipping), any associated cost will be shown at checkout before payment and reflected in this policy.

When tracking is available, we will send tracking information by email after the order ships. Tracking information may take time to update after the carrier receives the package.

If an order contains multiple items, items may ship separately. You may receive more than one tracking number.

Delivery delays may occur due to:

• carrier delays
• weather
• holidays
• incorrect or incomplete address information
• high order volume
• inventory delays
• fulfillment partner delays
• customs or import-related issues, if applicable to a product

If we cannot ship within the stated or reasonably expected timeframe, we will notify you and provide available options, which may include waiting for the delayed shipment or canceling the order for a refund, as required by applicable law.

Customers are responsible for entering a complete and accurate shipping address. Urban Picks is not responsible for packages delayed, lost, returned, or delivered incorrectly because the customer provided an incorrect or incomplete address.

If an order is returned due to an incorrect address, we may offer reshipment at the customer's expense or issue a refund minus shipping and carrier costs, where permitted by law.

If tracking shows that a package was delivered but you did not receive it, please:

1. check around your delivery location;
2. ask household members, neighbors, building staff, or mailroom staff;
3. contact the carrier;
4. contact us at support@urban-picks.com.

We will review the issue and may assist with a carrier claim where possible. Replacement or refund decisions are handled case by case based on tracking, carrier confirmation, and the circumstances of the order.

If your order arrives damaged, contact us within 7 days of delivery at support@urban-picks.com. Please include:

• order number
• photos of the damaged item
• photos of the packaging
• photos of the shipping label

Do not throw away the item or packaging until we review the issue, as the carrier or fulfillment partner may require proof.

If we offer preorder or backorder items in the future, the estimated shipping date will be shown on the product page when possible. If the estimated date changes, we will notify customers and provide options where required by law.

For shipping questions, email support@urban-picks.com.